Do you agree with Tapi Carpets & Floors's TrustScore? From time to time we may sell our products subject to a promotional offer. Broadly speaking, it should set out: What goods are returnable (or which are not) When you will offer a refund How customers can claim a refund, or make an exchange Your exchange rules How long it takes to receive a refund The All Inclusive Delivery & Care package includes delivery, removing and replacing a reasonable amount of empty furniture, removing and disposing of all offcuts plus a complementary tidy up and vacuum. 100% polypropylene margin-bottom:0;">Cost 59.99 per metre Ideal for heavy use area like a hall way . Yes, we do! You can choose to spread your payments across either 12, 24, 36 or 48 months interest free instalments. Whilst you want to insulate your room, you also want the heat to be able to flow up and into the room. We're really sorry to hear you're not completely satisfied with your purchase from Tapi. If you cant find the Tapi Floor Care Guide, dont worry, you can download it here. GL51, Cheltenham. This order is a legally binding contract even if you have only paid a deposit. There's no deposit to pay and you can spread your balance out over 12, 24, 36 or 48 months (minimum spend required). The first reason is known as a pole mark and is caused by the pole that the carpet is tightly wrapped around during transportation. 18,000 per annum OTE 25,000-30,000. Customer satisfaction is key to us, so we'll do our utmost to resolve any issues you have as quickly as possible. Please discuss these with the store staff prior to the fitting appointment E.g. The answer is it depends. There may be a significant variation in the colour and design of your floor due to the random nature which occurs with wood and other natural materials, from which the design has been taken. Input your details into the refund policy generator below and . Shop today. If they refuse to fix your issue, then the following are some of the alternative methods to try: ADR Schemes: You can use the Alternative Dispute Resolution (ADR) which allows UK customers to file a complaint against a business if the business is not being responsive to you personally. Similarly, damage or marks which have appeared following the use of an unsuitable chemical product or improper cleaning method, are not covered by the warranty. Please keep your receipt as proof of purchase. Approx. All manufacturers wear guarantees do not relate to the appearance of the product but are specifically in relation to being threadbare. When you place an order with us via our Order Direct line, your nearest Tapi store will take care of your order going forward. We excite people about the transformative effect that great floors can have on their home. Our gliding, sock-sliding laminate is family friendly and easy to fit. Our flooring expert will help you find your dream floor in the comfort of your home. This service includes: introduction to a flooring fitting specialist and arranging the installation of your purchase under a separate contractual agreement between you and them. Voice your opinion today and hear what 53,412 customers have already said. We will get in touch with you to ascertain the reason for refusal and whether a subsequent delivery date can be agreed upon. Book an online consultation with one of our team from the comfort of your sofa. Customer Help Centre | Tapi Carpets & Floors Find your nearest store Nearest store Book an appointment View Basket Favourites Carpet Vinyl Flooring Laminate Flooring Luxury Vinyl Tiles Engineered Wood Paint Artificial Grass Ideas Hub Offers Book an Appointment Book a Free Home Visit Order Free Samples Help Centre How can we help you today? If you are arranging for the installation via your own 3rd party fitting partner, please ensure sufficient time is allowed for both the inspection of the goods to take place as well as any acclimatisation needs, per the manufacturers instructions. The Furniture & Home Improvement Ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services. Assistant Manager. 90 minutes. Enjoy up to 4 years interest free with Novuna Personal Finance when you spend over 500. To make a complaint with Tapi Carpets, you can either fill out a complaints formor alternatively you can email [emailprotected]. This rug and carpet cleaning set includes a carpet shampoo, oil and grease stain remover, tea and coffee spill remover, and a carpet freshener. The fastest growing carpet retailer in the UK. Throughout this Website you may find links to third party websites. Alcoves and door recesses can make a difference to the amount of carpet or flooring you need, so once youve chosen your new flooring, were more than happy to come and measure up accurately. Available 6-days a week, 9am-5pm. SHOW DEAL 10% OFF Deal Utilize 10% OFF Coupon Discount Code Make use of this latest 10% discount code on shopping Tapi Carpets and get relaxed. All carpets are cut at 10cm intervals with a minimum order length of 1 metre. Delivery times may increase around holidays and peak shipping periods. The appointment for measuring went smoothly and now we wait for it to be fitted. Tapi stocks eight different carpet underlays, starting at 6.99 per square metre. Please note that any revisions to your order may incur further costs. Editor, Marcus Herbert. 90 minutes. Smart ways to shop with Tapi. Our carpet fitting service costs 5.30 per m2 - just let us know if you want fitting included in your quote. Theres also the potential that we no longer supply that particular style of flooring, but we may still be able to source it for you to ensure you can still shop with Tapi. Tapi Carpets & Floors Reviews 52,854 Excellent 4.8 VERIFIED COMPANY tapi.co.uk Visit this website Write a review Reviews 4.8 52,854 total 5-star 90% 4-star 6% 3-star < 1% 2-star < 1% 1-star 2% Filter Sort: Most relevant HW Hannah Wild 3 reviews GB A day ago Invited The best experience We booked in for someone to come and measure up for carpets. Fitters may need to remove doors to facilitate fitting and where necessary, leave them ready for you or your appointed carpenter to carry out the trimming and rehanging at a later date. Where your choice of flooring is changing to a different type, e.g. Uneven floorboards and surfaces, if left uncorrected by the customer, can affect the appearance of your new flooring by being seen through to the surface. Laminate and engineered wood flooring will be affected by moisture; wet mopping will likely damage the flooring beyond repair. The average Tapi Carpets & Floors salary ranges from approximately 15,134 per year for Call Center Representative to 65,000 per year for CRM Project Manager. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Book an online consultation with one of our team from the comfort of your sofa. 40 minutes. All items within the competitor quote need to be for the exact same carpet, underlay and accessories with identical product specifications including weight, dimensions and available widths, so we can compare apples with apples. Book a convenient appointment online. Don't worry, we promise there's someone there! How much is delivery: we charge 39 and will deliver within 3-5 working days, or a later day of your choice. If the items are being stored for a period of time, carpet should not be folded but should be rolled, and smooth flooring should be kept flat and will need to be acclimatised in the appropriate room 48 hours prior to fitting. Terms and conditions apply. Whilst we will move a reasonable amount of emptied furniture, we are unable to move items such as grand pianos or the like for obvious reasons as well as white goods. Our pledge is valid for 14 days after your order is confirmed. Listed on 2023-01-10. The appearance of your flooring may deteriorate or vary depending upon your usage, demands and aftercare. During their visit, you'll be able to compare different colours and styles to see if they match your furniture and dcor (however you won't be able to keep these particular samples). High traffic areas such as in front of chairs, beside the bed and in doorways are relevant examples of where the deterioration of appearance may occur. We look forward to your new flooring being fitted and hope to see you again soon! Smart ways to shop with Tapi. Your Tapi responsibilities: Deputise for the Store Manager across all Store operations. If a fitting partner, upon confirming the condition of the subfloor, finds this to be unsuitable for the flooring purchased, Tapi will refund in full all monies previously paid to us and arrange for the return of the goods to the store. This means we will guarantee you are satisfied with your fitting for 10 years from the date on your invoice. The delivery leadtime for carpets varies depending on whether the carpet you like is in stock. Job specializations: Accounting. Our home consultant or estimator will not be able to ascertain if your subfloor requires extra preparatory work if your existing flooring is in situ at the time of the inspection. Your order Important Customer Information, Please find below information relating to the terms and conditions which are applicable when you enter into a contract with Tapi Carpets & Floors. Carpet is a soft, luxurious product and flattening of the pile will occur. We'll also let you know via text if we're running late, and send you an email if we tried to deliver and you were out. Book a convenient appointment online. Loop carpets are a great choice as any pet hair tends to sit on top of the carpet, making it much easier to vacuum. For extra peace of mind, you might like to try Tapi's carpet care kit, which removes most household stains. Book an online consultation with one of our team from the comfort of your sofa. For further information please consult our floor care guide. Click on a basket to view added products or progress you order. Goods will not be left in an area which is unattended and will be returned to the 3rd party couriers premises until a new delivery date has been confirmed. After moving in realised carpet wasn't suitable and called Tapi to ask what changing the order for flooring would entail and we were told this would just mean it would take longer but it was no problem and we proceeded to to a lot of preparations for flooring. We can also arrange to uplift and remove your old flooring at the same time for an additional fee. We're more than happy to take orders over the phone, just call our Order Direct line on 03330 150 501from 9am - 6pm Monday to Saturday, and 10am - 4pm on Sunday. - 8 weeks of storage from the point of order. 706358. Tapi carpet range. 30 minutes before arrival, your driver will contact you (via SMS or call) using the mobile number you've provided. Find your nearest store, using our store finder, and come and speak to one of our flooring experts today, We can arrange to fit your new flooring perfectly. Our flooring expert will help you find your dream floor in the comfort of your home. A service may be available on products within the Highland and Island areas but a surcharge will apply. Your vinyl floor covering should not be laid on top of existing vinyl flooring, laminate or tiles unless stated it is permissible to do so. Available 7-days a week, some evenings. Some of our floors carry up to 20 years wear guarantee! 127 were here. Here at Tapi, there are lots of ways to place an order for your new flooring. All material contained on Tapi Carpets & Floors is provided without any or warranty of any kind. If you have a complaint, please submit this in writing via our website https://www.tapi.co.uk/contact-us where the matter will be investigated. Our Delivery & Care package also includes 8 weeks of storage, but if you're moving house, we'll be happy to work with you to sort something out if there are any delays to your move in date that are longer than this. We believe this enhances the natural look and overall appearance of our floors. If you would like us to deliver and fit your flooring, you'll need to purchase our Delivery & Care Package for 39, and the delivery costs are included within this. Your rights: it is our responsibility to supply you with goods and services which meet your consumer rights. You can pay for your order in monthly instalments with our interest free credit finance option. Features: Special combination of wetting and emulsifying active ingredients pH neutral, endorsed by the Woolsafe Institute Incorporates air neutralising technology Efficiently deactivates house dust mite allergens Fresh fragrance 5 litre Carton of 2 Click on a basket to view added products or progress you order. Approx. However the appearance may deteriorate or vary from family to family depending on your usage, demands and care. This can then be cut down and whipped into a runner for stairs or a hallway thus expanding your choice greatly. Available 7-days a week. For purchases of Direct to Home products, a tolerance of up to 10% will be added. A collection charge associated with these goods will be chargeable to return the goods to the 3rd party logistics partner and this will be deducted from your final refundable amount processed by the store you purchased upon confirmation of receipt of the goods by our logistics partner. Please keep your receipt for proof of purchase. These are often useful to be kept should an accident occur enabling you to swap a couple of planks or tiles. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only. Our 3rd party carrier will endeavour to deliver your goods over the threshold of your property when social distancing rules apply. Can I pay for my order in monthly installments. Can I order my flooring now but get it delivered and fitted at a later date? We know that changing your flooring can seem like a hassle not any more! Approx. Within this package we include the delivery of your order, the removal and replacement of a reasonable amount of emptied furniture and the removal and disposal of off-cuts. Tapi Carpets & Floors Basildon. Check they are for the correct colour, size, and options selected, and that they are examined for apparent faults or damage at the time of delivery and before installation. If you have a surplus box or more after fitting, we would suggest these be stored on a flat dry surface for future use. Faultless service from Tapi Cambridge from start to finish. Fitting is chargeable. They're water resistant and look great! However, this will affect whether or not the gripper can be re-used. We can then efficiently plan the exact amount of carpet or flooring you'll need before you order. 90 minutes. 90 day returns policy. Use our roll stock store finder to find the nearest Tapi store to buy roll stock. Neither we nor any fitting partner undertakes to carry out any redecoration, except where damage has been caused by that persons negligence. Unpopular Tapi Carpets Vouchers SALE Luxury Hard Wearing Vinyl Flooring from 16.99 We've found the lowest prices on popular products at Tapi Carpets! It is the responsibility of the customer to make the fitting partner aware of any known hazards or issues which may affect their ability to complete the installation. Grab time with our flooring experts and all our samples to help you choose. Tapi order change/cancellation. Carpet underlay comes in a variety of different materials, including recycled PU foam and sponge rubber, as well as a range of thicknesses. If you're a little bit further from a store or you don't fancy leaving the comfort of your own home, then you can order with us during a home visit, via a live video chat, or over the trusty old telephone. Our flooring experts will be able to talk you through the costs of fitting a new carpet when you visit us in-store or book a home visit, but there's also a handy flooring cost calculator on all of our carpet product pages to give you an estimate of how much your floor will cost (excluding fitting). The provision of a link to such a website does not mean that we endorse that website. You can also send an email to [emailprotected] or try our Live Chat service in the bottom right hand corner of the website. Tapi are specialists in carpets, laminate flooring, vinyl and luxury vinyl floor coverings. Book a convenient appointment online. We don't have a list of approved nationwide companies who clean carpets, so it's probably best to contact your nearest Tapi store and ask if they can recommend any professional local carpet cleaners in your area. You're also welcome to collect your order from your nearest Tapi store. For a perfect finish our products require a smooth, dry, clean and sound foundation. Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. | Read 1,141-1,160 Reviews out of 49,241 We keep our prices low by being transparent and not building costs into the overall price of your carpet of flooring. Approx. Tapi Carpets & Floors. | Read 50,121-50,140 Reviews out of 50,190. Selected products/locations. 40 minutes. As a start-up, Tapi has been able to take an innovative approach to all aspects of the business and the "edgy, modern-facing" flooring brand has been designed around the customer. Tapi Carpets & Floors makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. Smart ways to shop with Tapi. This will help us prevent delays and costs for aborted deliveries. Door easing, whipping (the process of stitching the edges of the carpet with a yarn edging to prevent these from fraying), waste removal and uplift. We will remove your old floor, take it away and fit your new one. Tel 01268 988490. Feel-good wood. Approx. It is the customers responsibility to ensure they are available to take delivery of the goods at the specified time. If youre not satisfied with Novunas response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. 40 minutes. Any piece of carpet can be edged to your specific size and shape to create the perfect made to measure rug. The 10 year fitting guarantee only applies with the full purchase of the Delivery & Care Package, carpet, accessories and underlay is made with Tapi Carpets and Floors and when your fitting service is arranged through Tapi Carpets and Floors with one of our recommended fitters. Let us know the size and well whip your carpet into shape! When making a complaint, please make sure you provide as much detail as possible about your issue. If you will not be present at the time of the delivery, please ensure the person accepting the goods on your behalf is aware of this requirement. Do you have a free measuring and planning service? One of the many ways we like to spread a bit of Tapiness is by ensuring our customers receive excellent service, at the best price for a beautifully fitted new carpet flooring. Rest assured, we put your safety first. This may delay the original installation of your flooring whilst this work is undertaken. To arrange your refund, simply contact the branch where you placed your order, alternatively you can contact Customer Support via the Submit a Request button and if you supply your order details, they will put you in touch with the right person who can provide further assistance. The fees quoted are for the goods shown on the order only. Get the best price and save money now. - Removing a reasonable amount of empty furniture (for larger items, please clarify in store so we can prepare the team) and replacing them afterwards. Tapi Carpets & Floors Ltd nor the 3rd party carrier will be responsible for the disposal nor any costs incurred in the removal of such items provided to protect your goods during transit. Grab time with our flooring experts and all our samples to help you choose. Now closed Open Saturday 09:00 - 18:00. If you have a line fault in your carpet, please contact your nearest store and we'll arrange for the issue to be rectified. A good refund or return policy can help protect your company and win your customers' trust, but making sure your language is clear and concise is extremely important. Subject to status and affordability. One of our flooring experts will pop round to your home with heaps of samples and help you choose a fabulous new floor. Go on! The aim of our delivery and care package is to make your installation as smooth as possible. The suppliers fitting and maintenance instructions should be carefully followed to prevent swelling of the joints or other expansion problems. We can place an order from any of our carpet ranges as long as a minimum quantity of 4 metres is placed. All delivery and fitting dates are estimates and are given in good faith. The Website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. Our in-store samples show only a small part of the overall design as this will have been taken from a larger piece. - Preparing, packaging and delivering your new flooring. The customer utilises the assistance of the fitting partner for the movement of furniture at their own risk and the fitting partner is not liable for any accidental damage which may occur during the movement of your furniture. If you do not accept these Terms and Conditions you must immediately stop using the Website. - A complimentary tidy-up to ensure you can enjoy your new flooring right away! 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