Did you enjoy this tip? This problem can occur if theSend immediately when the connectedoption is not enabled, as shown in the following figure from Outlook 2016. Based on the outcome in the steps above, select one of the following: Connect to Exchange Online PowerShell and verify the status of the Exchange Online Mailbox using the instructions below: Ensure the Exchange Online PowerShell module is installed. Right click on any space of the Taskbar and select Task Manager. Still not there? Find out more about the Microsoft MVP Award Program. Does it write to the profile? Use the New-MailboxRestoreRequest to merge the content of the soft deleted mailbox to the active mailbox. Please remember to Open the Outlook application. Start Outlook. For steps to verify your email account settings, see Update AOL email settings below. Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. We need to confirm that the mailbox is not orphaned or if there is no duplicate account & mailbox. To work around the issue, you will need to end all Office processes that are running and disable the presence features. Create a new On-premises AD user and ensure that the on-premises accounts Primary SMTP Address matches the Primary SMTP Address of the Microsoft 365 object. Connect to Azure Active Directory PowerShell and verify the Online Account Status: Open the Microsoft Online Services Module (shortcut from the desktop). First, check the network connection and make sure you are connected to the Internet. Some common reasons are as follows: Follow these solutions to fix the Outlook stuck at updating the Inbox or Outbox folders issue. Copyright 2008-2023 Help Desk Geek.com, LLC All Rights Reserved. Run Undo- SoftDeletedMailbox user@contoso.com -WindowsLiveID user@contoso.com -Password (ConvertTo-SecureString -String 'Pa$$word1' -AsPlainText -Force). Solution: Fix messages that are stuck in the Outbox. In Task Manager, click the Processes tab, scroll down to outlook.exe, and click End Process. Users without cached exchange mode to do not get the dialog. If the Objects ID's do not match from step 2 and 3, contact Microsoft support. Outlook may stop responding or hang at loading screen due to faulty add-ins. Connect with experts, discuss the latest Outlook news and best practices, and read our blog. You may notice that if you open Task Manager that other Office processes are unexpectedly listed even though you did not open the application. If the ScanPST.exe tool diagnoses corruption errors in the file. Admin mode allows Outlook to run many admin-level tasks which could fix the issue youre facing. If your emails are not sending from Outlook.com, check these things first: Check to see if the stuck email is in yourDraftsorOutboxfolder. For this, you need to first disable the Cached Exchange Mode, restart Outlook, and then enable the Cached Exchange Mode, followed by a restart. Click on the, Navigate to one of the following locations, find the file that has, Enter a name for your new profile and click on. The Inbox and Outbox folders should be updated now. This will create a new OST file. While it is unlikely that we can recover your data you can call into support. Contact support to resolve the issue. The Choose Profile dialog box is displayed. Enter your name, email address, and ID password. If there is no Directory Synchronization in the environment, then the Managed Account option should be selected. After the restore, the exchange online mailbox will be accessible again. Check for service issues. There are however tools which can overcome this issue like FSLogix. Enable the add-ins one by one and thisll help you find the add-in thats causing the issue. Using Azure Active Directory Connect to run a Directory synchronization will soft match the on-premises account with the new Azure AD account. Also, verify that the server is available and the profile is active. Run Get-Mailbox -SoftDeletedMailbox -identity . Attempt to delete mailbox using by using the Remove-Mailbox cmdlet on the affected mailboxExample: You can fix the underlying issues on your computer to get rid of this Outlook error. Solution: After updating to Current Channel Version 1905 (Build 11629.20196) and higher, Outlook may hang at loading profile or won't start. Solution: Enter the email account configuration for your new profile. Ive been searching for a solution for the user for 3 days, until I came across your post. Then we'll take you through a series of steps tailored to your scenario. To do this, follow these steps: Locate and select the following registry subkey: HKEY_CURRENT_USER\Software\Microsoft\Office\\Outlook\PreferencesNote In this subkey, x.0 corresponds to your version of Outlook (15.0 = Outlook 2013, 14.0 = Outlook 2010, 12.0 = Outlook 2007). Connect to Azure AD PowerShell. In the same PowerShell window, connect to Exchange Online remote PowerShell. There are various reasons why Outlook gets stuck on the loading profile screen. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Man.. Visit the Microsoft 365 Community for self-help support. Change the on-premises object's address to match if it does not. Follow the steps below to recover the mailbox. Select an Office process and then choose End task. Ensure that the on-premises account's Primary SMTP Address matches the Primary SMTP Address of the Microsoft 365 object. Restore the on-premises AD User. Over the last few years, he's written a number of tech articles on various online publications including but not limited to MakeTechEasier and Android AppStorm. Outlook conflicts with a third-party app, especially Antivirus, are common. Contact Microsoft Support to get assistance with your issue. Tip:Messages also get stuck in the Outbox when you click Send but youre not connected. On June 25th, 2019, the Outlook Team made a change to the service to fix this issue. If Directory Synchronization is in place, you can search within Active Directory Users and Computers to see if the on-premises account is Present or Deleted. Click the button below to subscribe! I have quite a similar issue. I have found the root cause of this problem. It should find it and redirect you to the OWA Login. Follow these steps to rebuild the OST Outlook data file and resolve the outdated email folders problem. Sometimes, Outlook can get stuck on the loading profile screen when you try to launch it. The steps are as follows: Step 1: Launch Outlook. Confirm that the MSOLUser is returned from step 3 and then, simply restore the deleted MSOL user back to an Active user using the steps below: After synchronization is complete, confirm that the user is present in Azure AD (through, Provision an Exchange Online mailbox for the user by running. There isnt much manual input required to fix the corrupt files. Wait three hours for the account to replicate to the Online services. Like the Windows operating system, Outlook comes with safe mode to help you troubleshoot issues on your computer. Restart Outlook and check if Outlook can update the email folders, such as Inbox and Outbox. Select an Office process and then choose End task. Using the on-premises Active Directory Users and Computers, move the user to an Organizational Unit that is not filtered in directory synchronization. Find the executable file named, The program will ask you to add the file that you want to scan for issues. mark the replies as answers if they helped. Usually, in the case where the error is occasional, this method will work. Check your email. Admin only: If more than one person in your organization is experiencing email problems in Microsoft 365, it could be due to a problem with the service. Solution: How To Fix Outlook Stuck On Loading Profile, close all Office processes with Task Manager, How to Uninstall Microsoft Teams When It Keeps Reinstalling, Discord Screen Share Not Working? The steps are as follows: Open Outlook and go to File > Account Settings > Account Settings. Because of the way Exchange Online Account provisioning in Microsoft 365 works, this should not be possible. Locate and then select the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Office\\Outlook\AutoDiscover, In the registry key path, corresponds to the version of Outlook that's installed: Sorry, we couldn't resolve your issue with this guide, use the resources below to continue troubleshooting. Run Get-Mailbox -Identity . We're listening. Save my name, email, and website in this browser for the next time I comment. If you have these features enabled on your machine, Microsoft suggests you turn them off to see if that fixes the Outlook stuck on loading profile issue. Value: 1 Follow the wizard to install the software. Instead, it remains in your Outbox folder. After you remove the attachment, click Send/Receive > Work Offline to deselect the button and resume working online. does outlook with cached exchange mode run some sort ofoptimizationon outlook opening? Use the following steps to re-enable the Send immediately when connected option. Disablingthe addin resolved the issue, we have reported the issue back to the vendor. The Send/Receive errors in Outlook 365 usually occur due to system crashes, abrupt shutdowns caused by power failure, or any hardware/software-related problem. Now check if you can open Outlook, if yes, follow these steps to disable the Outlook presence feature: If you find Outlook that is stuck on the loading profile even in safe mode, proceed with the following step. However, Outlook cannot update the mail items to or from the mailbox server when synchronization fails. Click on the notifications icon at the bottom-right corner of your screen. Benefit: no local storage required. Microsoft E3 plan provides data storage of 100 GB mailbox whereas Business Premium offers 50 GB. If your issue is solved, congratulations! rebuilding the offline Outlook data file(.ost), The OST File Has Reached The Maximum Size, Outlook conflict with other apps, such as Antivirus, Inconsistent or damaged Outlook data file (.ost). The changes made in Outlook are stored in the OST file and synchronized frequently with the mailbox server and vice-versa. If theres an issue with your network connection, it can cause connectivity issues with Outlook and this can lead to issues like Outlook getting stuck at the loading profile screen. Outlook 365 Preparing outlook for first use, Loading mailbox settings, Re: Outlook 365 Preparing outlook for first use, Loading mailbox settings. Go to the Microsoft 365 Service health status (admin sign in required), and check the status of the services under Exchange Online. The steps are as follows: Toggling Cached Exchange Mode may also resolve the issue if caused by some temporary connectivity problem from the client or server-side. Right click on any space of the Taskbar and select Task Manager. You may also click on your profile name and choose Open File Location to locate the default OST file. If the message has an attachment thats larger than 25MB, delete the attachment and either attach a smaller file or upload the file to OneDrive and then attach a link to the attachment. Repeat this for each Office process listed. Assign a license to the user to create a new mailbox. Make sure you save your work in these Office apps before you close them. We have resource forest setup for exchange. Also, any email sent to you or sent from your Outlook client will not be received or delivered. Press OK and close IIS. Go to Microsoft Community. If the ExternalDirectoryObjectID values from step 2 and step 3 do not match, it means there is a duplicate Azure AD user. The VDIs are Windows 10 and Outlook 365. Disabling these presence features wont affect much of your emailing experience in Outlook. Type Outlook /safe in the Run window and select OK. Click If prompted, enter password, and then click OK. Subscribe to Help Desk Geek and get great guides, tips and tricks on a daily basis! Based on the value of IsInactiveMailbox, take the appropriate steps: Solution: All users have local copies of their mailbox downloaded, outlook reports all folders are up to date. Drag the message to your drafts folder, double-click to open the message, delete the attachment (click it and press Delete). Delete the message. Click on the link to download the .exe file. The mailbox is not recoverable at this point. Copyright 2023 Stellar Information Technology Pvt. Run Tests: Outlook User Connectivity. If you're using Outlook on PC or Mac to send your Outlook.com account email, go toSend/Receive>Send/Receive all folders. Outlook will connect to the server and start the synchronization. We are running WinXP SP3 with Office 2010. Run Get-Mailbox -Softdeletedmailbox user@contoso.com |Select-Object ExternalDirectoryObjectID. When a message gets stuck in your Outbox, the most likely cause is a large attachment. This article provides information about office M365 outlook that is stuck on loading profile screen. Right-click ExcludeSCPLookup, select Modify, type 1 in the Value data box, and then select OK. Exit Registry Editor, and then restart Outlook. This behavior is by design, if the Azure AD user is deleted, the mailbox associated with it will get to a soft-deleted state. Read Mahesh's Full Bio. Step 2: Click 'Next 'on the Welcome screen. Go to File>Account Settings>Account Settings. Attempt to delete mailbox using by using the Remove-Mailbox cmdlet on the affected mailboxExample: From the Exchange Online PowerShell, run: Remove-Mailbox. Change the Response Action to 'Respond with a 302 redirect' and in the Absolute URL: type in https://mail.domain.com/owa 6. In Microsoft 365 E3 plan, you can create 45 menus by accessing the admin console, whereas the Business plan is only limited to 15. Your email address will not be published. Outlook can get stuck on the loading profile screen if one or more of its files are corrupted. For more information, see Undo-SoftDeletedMailbox. outlook 365 stuck on retrieving mailbox settings Outlook provides e-mail, calendar, contacts, and much more in a single program. Solution: We need to determine the state of the soft-deleted mailbox. Copyright 2023 Stellar Information Technology Pvt. In theOutlook Optionsdialog box, selectAdvanced. Welcome to Help Desk Geek- a blog full of tech tips from trusted tech experts. When an Active Directory User object is deleted from on-premises, the deletion will be synchronized to Azure Active Directory. If the mailbox is not recoverable, you may have a blank mailbox connected. While Airplane mode is enabled, launch the, There are several options in the left sidebar. Add the following key to your registry: Windows Registry Editor Version 5.00 HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\AutoDiscover] "ExcludeHttpsRootDomain"=dword:00000001 Resolution Important Follow the steps in this section carefully. Trial Download is for Desktop or Laptop. If an error tells you Outlook is trying to transmit the message, close Outlook. Restore Inactive mailbox and perform a soft match. To resolve this issue, set the value of the ExcludeSCPLookup DWORD value in the HKEY_CURRENT_USER\Software\Microsoft\Office\\Outlook\Autodiscover registry key to 1. Sign in with your Microsoft 365 admin credentials, and then post a question to the community. Fixes or workarounds for recent issues in Outlook for Windows. If your issue is resolved, congratulations! any help would be appreciated. In the same PowerShell window, connect to Exchange Online PowerShell. If the deletion has not synchronized yet, there may be an issue with the directory synchronization application. you dont have an actual server to acknowledge them), this will cause timeout error, and Outlook will try again and again and again. - For Outlook 2010, is 14.0 Right-click on the Windows taskbar and choose, Find all the Office processes, right-click on them one by one, and select. 7. Click on the one that says, There are many files in the folder that opens. This synchronization process could take up to three hours. Stellar & Stellar Data Recovery are Registered Trademarks of Stellar Information Technology Pvt. We have resource forest setup for exchange. You can download the software on Windows/ Mac Desktop or Laptop. Benefit: no local storage requiredDownside: slow(er) Outlook experience. Before you modify it, back up the registry for restoration in case problems occur. If not, go to step 5. Microsoft recommends that you close all Office processes with Task Manager to fix the Outlook stuck on loading profile issue. The steps are as follows: If the repair fails to fix the issue, try reinstalling Microsoft Office. Solution: Once located, close Outlook and backup the OST file to another safe location. Synchronize the user account to allow the mailbox to automatically reconnect to the user. If the domain resolves in DNS but does not respond to HTTP queries (i.e. The software is not for Mobile. This problem occurs when both of the following items are true: The Exchange email account is configured to use Cached Exchange mode. Since the change we have noticed some oddbehavior. Outlook offers a couple of features to show your presence in the app. Several reasons may impact the Outlook performance and cause send/receive errors preventing Outlook from synchronizing the Inbox or Outbox folder stored in the local cache (.ost) with the mailbox server. Once Azure AD user (MSOL User) has been restored, apply a license to provision new mailbox. Microsoft cannot guarantee that these problems can be solved. Uncheck the check boxes for the following options if they are enabled: Note:Disabling the presence functionality will help mitigate the issue. Add the following key to your registry: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\AutoDiscover]. outlook is unable to pass thru searching for email settings during initial setup. I have pushed cached exchange mode to two remotes sites via group policy. not sure what is going on. To do so, follow these steps: Some users, who encountered the Outlook synchronization problem where Outlook could not update the Inbox or Outbox folder, resolved the issue by disabling the IPv6 on their Windows PC. Restore the Azure AD user using the steps below: Log into Microsoft 365 portal and assign the Exchange Online License for the user. This issue does not occur when you start Outlook in Safe mode. If the issue doesn't arise with the new profile, you can remove the old profile and keep using the new one for your email communications. For a permanent fix, see the "Resolution" section. Solution: Run Get-mailbox user@contoso.com |Select-Object ExternalDirectoryObjectID, UserPrincipalName. Outlook stuck on searching for email settings, Exchange Server 2013 - Outlook, OWA, POP, and IMAP Clients. Manage your Dell EMC sites, products, and product-level contacts using Company Administration. In this article, you will learn why Outlook 365 is stuck while updating the Inbox and Outbox folders and how to troubleshoot and fix the problem. Restore the on-premises Account. no issue creating accounts and linked mailboxes. If you end those processes it may enable Outlook to then open normally. Solution: Every timea user opens Outlook they get a dialog saying: This is happening to every user located at each of the remote sites. If its blue, youre disconnected. If the account has multifactor authentication (MFA) enabled, you'll also need to enter a security code. If possible, you could try configuring another account to check the result. To work around the issue, you will need to end all Office processes that are running and disable the presence features. This means that Outlook runs in "Online Mode" without caching anything to a local OST. It would be best to contact Microsoft Support to assist in working out the best solution for this issue. If not in an Exchange Hybrid environment, simply assign the Exchange Online License for the user. Required fields are marked *. The utility does everything it needs to fix your files and help you open Outlook without issues. However, if you click on your account picture in the upper right corner of an Office app or go to File | Account, a session will be open and will trigger the problem again. - For Outlook 2007, is 12.0. First, Was able to add my wife's ATT.net email account, but now it is taking forever to retrieve emails. If the user information is returned the user is PRESENT. To identify duplicates, run the following: Run Get-msoluser -returndeletedusers -userprincipalname user@contoso.com |Select-Object ObjectID. Recreate the user and restore the data from the original mailbox. Safe mode only loads the essential files to run Outlook. We have thousands of articles and guides to help you troubleshoot any issue. Users without cached exchange mode to do not get the dialog. After the sync, check if all the mail folders are updated. Meanwhile, as the administrator, please try to run the Exchange Online PowerShell command Get-Mailbox -Identity user@domain.com for the affected user, and see if you can get any valid results. If license property doesn't hold any value, the mailbox is not recoverable. Solution: only during the outlook setup this issue happens. To work around this issue, use an Online mode profile for your Microsoft Exchange Server mailbox. Mahesh has been obsessed with technology since he got his first gadget a decade or so ago. If you have feedback for TechNet Subscriber Support, contact In such cases, users can neither send nor receive emails, leading to Outlook being stuck at updating the Inbox and Outbox folders issue. However, you should check if all emails are synchronized and available in your new OST file. Once all emails are moved, you may remove the old profile, which will also remove the OST file associated with that profile. In theSend and receivesection, enableSend immediately when connected. If yourInboxis full, you won't be able to send or receive new messages. It may take a few moments to exit. In case you run into slow account setup with the newly released Outlook 2016 version, which can take up to 10 mins or more, heres a possible fix. Ltd. All Trademarks Acknowledged. Then delete the default Outlook 365 OST file. Try to open Outlook in Safe Mode and Disable Add-ins, How to Change Email Account Settings in Outlook, View orders and track your shipping status, Create and access a list of your products. any help would be appreciated. Outlook may fail to synchronize changes stored in the OST file or retrieve information from the mailbox server due to problems with the Outlook client, system, or Outlook OST data file. If the Account is soft deleted the mailbox should not be present. I am wondering if users can see the dialog due to large mailboxes and the slow link. In case of missing emails, you can always use Stellar Converter for OST. Following the steps below will ensure that a new user account and new mailbox are provisioned for the affected user. Select COM Add-ins from the Manage dropdown menu and click Go. Under the Processes tab, locate all Office processes. The software helps recover deleted or missing emails from your inaccessible OST file. folders are up to date. That would be very helpful. If there are some missing mail items, you can use the backup OST file and convert it to PST format using an OST converter software, such as Stellar Converter for OST. Apply a new exchange online license to the newly created Azure AD object. Choose Add-ins from the options available in the left sidebar. Ensure the UPN of the AD user object matches what was returned in step 3. If so, check out our YouTube channel from our sister site Online Tech Tips. Visit the dedicated More power to you! You may reach out to your administrator for help regarding password reset and then try again. talk to experts about Microsoft Teams. End Processes in Task Manager and Disable Outlook Presence Feature. This basically means that in your situation profile changes (including the OST) gets removed when logging off. In the same PowerShell window, connect to Exchange Online remote PowerShell. Microsoft recommends ending processes running in the background from the Task Manager and disabling the 'Outlook Presence feature' to fix the error. Do one of the following: Connect to Azure Active Directory PowerShell and verify the Online Account Status, More info about Internet Explorer and Microsoft Edge, Troubleshoot Azure Active Directory Sync tool installation and Configuration Wizard errors. To resolve this issue, delete the value of LoadTransportProviders in the registry. If the user information is returned, the user is SOFT DELETED. Preparing Outlook for first use. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Example: UserPrincipalName: user@contoso.com This issue is often caused by having an unlicensed user account. This situation is expected behavior if the customer deleted the on-premises object 30+ days ago. On June 25th, 2019, the Outlook Team made a change to the service to fix this issue. Sharing best practices for building any app with .NET. To release an email stuck in your Drafts or Outbox folder, select one of the sections below. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. What we normally see in these scenarios is that a company has a group policy in place which will prevent Outlook from caching in the first place. If the above solutions didn't work out in your case, try rebuilding the offline Outlook data file(.ost), i.e., OST. In theOptionsdialog box, select theMail Setuptab. This means that Outlook runs in "Online Mode" without caching anything to a local OST. Celebrating 20 years of providing Exchange peer support! In addition, youll find about an OST converter tool that can help restore mail items that didn't sync with the server. Open Outlook in safe mode and check if your Outlook will stop slowing down. In this situation, contact your administrator to have this group policy removed. Contact Microsoft Support to get assistance with your issue. - For Outlook 2013, is 15.0 To release an email stuck in your Drafts or Outbox folder, select one of the sections below. Follow the steps in this section carefully. As a result, Outlook may fail to update the Inbox or Outbox email folder. Click Send/Receive and look at the Work Offline button. Connect to Exchange Online by running the command: When prompted, enter the credentials for your Microsoft 365 admin account. Enter your Email ID below to get the download link. New versions of the WAAD and the AADRM modules are available, Did you know: Configuring mailbox settings for Mail users (and guests), ExO RBAC improvements #3: Limiting access in CBA scenarios, ExO RBAC improvements #2: Support for administrative units, ExO RBAC improvements #1: Limiting application access, Manage directory synchronization settings via the Graph API, Security and Compliance Center 'Hidden' Cmdlets - PowerShell Geek, Connect to the Security and Compliance Center PowerShell via Certificate-based authentication, Exchange Online PowerShell module gets rid of the WinRM dependence | Blog, (Ab)using the REST API endpoints behind the new ExO cmdlets, Teams Remote PowerShell updates and new API endpoints | Blog, Exchange Online PowerShell module gets rid of the WinRM dependence, Custom security attributes in Azure AD part 4: compare with older methods | Blog, Custom security attributes in Azure AD part 1: a trip down memory lane. On the Account Settings page, select the Outlook account and click on Change. get-msoluser -userprincipalname user@contoso.com |Select-object Licenses. 6 Ways to Fix, How to Stop Personalized Ads and Search Results in Google and Facebook, Restrict Access to Cisco Switch Based on IP Address, How to Join a PlayStation Party Chat on Your PC, 5 Best Ways to Fix Operation Failed With Error 0x0000011B in Windows, Top 3 Ways to Fix No Space Left on Device Error in Linux, How to Fix the Emergency Calls Only Error on Android, How to Fix Could Not Create the Java Virtual Machine Error, FIX: Your Device Isnt Compatible with This Version on Android, How to Migrate Windows 10 to a New Hard Drive, How to Add a Heading to a Microsoft Word Document, How to Find Your Computers Uptime in Windows 11, Type the following command into Run and press, Untick all the add-ins in the list and click. Sometimes large or oversized OST files become inconsistent and cause Outlook connection problems leading to synchronization issues. tnsf@microsoft.com. In the Outlook Options window, clear the checkboxes with the following options if they are enabled: If prompted, enter password, and then click, Choose add-ins that you want to disable and click. Under the Processes tab, locate all Office processes. After updating to Current Channel Version 1905 (Build 11629.20196) and higher, Outlook may hang at loading profile or won't start. The original mailbox is not recoverable. Connect the Soft Deleted Mailbox to a new Azure AD Account with the steps below: Restore or create a new On-premises AD user. Once converted, you can import the missing mail items from the PST file. Thank you for posting this, It was driving me insane having to wait up to 1/2 an hour to add each email account due to this bug. Stellar Data Recovery Inc. 48 Bridge Street Metuchen, New Jersey 08840, United States. Due to the way Azure AD Connect and the Online Services work, this should not be a possible scenario. Ed Crowley MVP "There are seldom good technological solutions to behavioral problems." This best way to address the issue you are facing is to restore the original on-premises Active Directory User Account.