Millions of travelers rely on Cruise Hive in the United States, Europe, Australia, and around the world. All CFAR credits are valid for a period of two years from the original date of travel. Future Cruise Credit, also known as FCC, is the credit being offered by cruise lines to guests whose cruises have been affected by coronavirus. And while there are still a lot of unknowns related to COVID-19, we do know it presents the most serious health risks to older individuals, the immunocompromised, and those with serious underlying medical conditions. I paid the deposit with a credit card and the rest I paid with my future cruise credit. The amount of the FCC is based on your clients' total cruise fare paid and will be emailed to you and your clients on-or-before April 13th, 2020. Bachelor's Degree with a major in Accounting. Royal Caribbean Group (NYSE: RCL) is one of the leading cruise companies in the world with a global fleet of 64 ships traveling to approximately 1,000 destinations around the world. Sign up free or chat with an expert to find out more. Prior to this week, Royal Caribbean would reissue the leftover amount as new future cruise credit. 2. For example, Carnival allows you to use your FCC on one booking only, while Royal Caribbean will allow you to use your FCC on multiple bookings by issuing you a new FCC voucher with the balance of the unused amount after your first booking is made. If your sailing was cancelled as part of our COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts: 100% of your original Future Cruise Credit amount and 125% of any additional cruise fare funds paid on the reservation. But I had to remove that extra stress from my world, it was affecting me in a negative way. If you have any questions, please. We are telling you TA's are worth their weight in gold!!! via Royal Caribbean, these will also be automatically refunded to you. If there is left over FCC then this also has the expiry date of 12.31.21? Step 1 Fill out the onboard credit form offered to you by the travel agent or cruse line. This amount will be based on of your total cruise fare paid. via Royal Caribbean, these will also be automatically refunded to you. Or, if you prefer the lower value in a full refund, were happy to process this for you. I was able to do just that on the new website, you put the last name and the number of the FCC and it tells you the amount you have. And so, this same issue also reverberates into affecting our call centers. You May Like: Best Dolphin Cruise Gulf Shores. As a result, w, e are suspending operations for sailings that depart from US ports (including Puerto Rico) effective at midnight tonight, March 14, As a result of this change, were providing you with a, 125% Future Cruise Credit to come back and sail with us by. The cruise line announced its updated policy to travel agents on Wednesday, as first reported on the RoyalCaribbeanBlog. Without a host organizing things around here, lots of posts will get lost in the mess. As we know, this too shall pass, and we are optimistic that very soon youll be excited about planning your next cruise vacation. Also Check: River Boat Cruise San Antonio. Royal Caribbean Chief Financial Officer Naftali Holtz, speaking on the cruise lines fourth-quarter earnings call, noted that about half the future cruise credits outstanding have already been redeemed. The change applies to future cruise credits a guest has received during the pandemic between 2020 and early 2022. By Sarah Bretz. I have heard people saying that you cannot apply FCC to the port fees and taxes on a future cruise, but if they tack the previously paid port fees and taxes onto your FCC, I do not know why they would not be permitted to pay the port fees and taxes on an upcoming cruise. 2023 TheStreet, Inc. All rights reserved. Asia Pacific; EMEA; Latin America; UK Solicitors; UK Bar; United States Read more:Top things you didn't know travel agents can do for your cruise vacation. Here are the answer to some frequently asked questions regarding Royal Caribbean future cruise credits. 2) It should be possible to either reduce the balance on a Future Cruise Credit as it is used, or to immediately issue a new certificate with the remaining balance once some portion gets used; either way, it shouldn't take 2 to 4 weeks, and should be possible to immediately apply amounts from a Future Cruise Credit to multiple bookings. You can do it right online. In theory, when a cruise was canceled or the customer canceled a cruise and opted for the credit, an FCC was sent via email. Now, I want to book a cruise sailing on 8/5 using the FCC but the FCC is not issued yet. I purchased Royal Caribbean Cruise through priceline.com and was charged $1939.38. I don't like juggling FCC's either. Thats the way it has worked in the past. If the FCC has already been issued, you cannot revert back to a cash refund. Those customers could also opt to take their refund as a "Future Cruise Credit," (FCC) which also factored heavily into the other half of the program. Other lines might allow you to keep the remaining FCC value for another cruise, but keep in mind that youll still need to use it before the FCC expiration date. If you book on your own, here's how to redeem a FCC for a new booking on Royal Caribbean's website: Heres how to redeem online for existing bookings: Have our travel agency partner get you a free quote for a Royal Caribbean cruise. Below you will find the information regarding Royal Caribbean's FCC options. Our goal has been to provide our readers with expansive coverage of all aspects of the Royal Caribbean experience. Read Also: Last Minute Cruise Deals From Miami. Started in 2010, Royal Caribbean Blog offers daily coverage of news and information related to the Royal Caribbean cruise line along with other relevant topics of cruising, such as entertainment, news, photo updates and more. To make it easy for you during this difficult time, we will take care of everything no action needed from your end.Alternatively, a full refund is an option for your clients, if preferred. 1. However, it probably will cause problems by being posted here as no one. The easiest way is to let your travel agent redeem it by providing them with theCertificate Number and booking ID. A number of cruise lines are requiring doctors notes for guests 70+ and we can expect to see more of this in the future. Still need help? Alternatively, a full refund is an option for your clients, if preferred. Read Also: Cruise Alaska From Los Angeles. Click "submit." You will receive an email letting you know if your credit was valid. To make it easy for you during this difficult time, we will take care of everything no action needed from your end. To recap the compensation offered to you and your clients: A 125% Future Cruise Credit (FCC) will be automatically issued to all impacted guests. Royal Caribbean wants changes like this and today's change to providemore flexibility for anyone with a FCC, instead of them acting as a kind of boondoggle. - Page 2 - Royal Caribbean International - Cruise Critic Community. Future Travel Credits are subject to the individual travel suppliers terms and conditions. After I explained that I was already using a future cruise credit for this cruise, after them ruining our last family cruise, and that obviously their customer service had not gotten any better.He changed the invoice to the balance that I was supposed to pay to begin with and gave me $50.00 CC. I do not feel like waiting online for hours with RCCL, so if anybody knows this answer, I would appreciate your guidance. Best for booking cruises with points: Chase Sapphire Reserve. July 20, 2020 in Royal Caribbean Discussion. Wondering if it would be worth getting their Visa card? Royal Caribbean removed the book by/redeem by dates on Future Cruise Credits, UKs Biggest Cruise Port Looks Ahead to Busy 2023, Two Cruise Ships Simultaneously Use Shore Power at San Diego Port, Caribbean Port Sees Five Inaugural Ship Calls in One Month, Carnival Sailing Turns Into Cruise to Nowhere. )However, the advertised price was $1379.38. Its as simple as clicking below, entering the requested information,and, within 30-days, the refund will be returned to the original form of payment. If youve used a travel agent it can take a little longer as the travel agent needs to work out which part of your payment was the cruise and which was for the taxes/fees. Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. 2) If you use a portion of the balance of a Future Cruise Credit, you can't find the balance from it since the balance will be reissued as a new Future Cruise Credit certificate, and not immediately, but within 2 to 4 weeks. If your sailing was cancelled as part of the Royal Caribbean COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts: 100% of your original Future Cruise Credit amount and 125% of any additional cruise fare funds paid on the reservation. Choose a trusted travel agent with a best price guarantee. To be updated with all the latest news, offers and special announcements. I can also do a FUNDS MAINTENANCE TRANSFER of TAXES after final payment between my November and February bookings or I can simply change the ship and sail date from November to April (which I actually might do as so to create a 'new backup'). . Should I go ahead and make the final payment and hope Royal cancels the cruise and request a refund?? Seeing as its a 'zero dollar fare' I can make any changes I want after final payment without a penalty so I am in a bit of what one would call 'a sweet spot'. Royal Caribbean Cruise Line's Future Cruise Credit (FCC) is credit that you can use for your next Royal Caribbean cruise. Royal Caribbean on April 27 held a webinar with travel agents, during which it said that a person holding a future cruise credit could now do a one-time transfer of it to someone else. Your questions answered. With your support, we can create more exciting content and share with everyone! Many travelers still hold future cruise credit, which they received when their booked cruises were canceled during the pandemic when the cruise industry shut down for more than a year. Royal Caribbean and Celebrity Cruises recently said their pandemic-era future cruise credits would never expire. Royal Caribbean on April 27 held a webinar with travel agents, during which it said that a person holding a future cruise credit could now do a one-time transfer of it to someone else. It currently does require a call into the call center, but were actually working on an enhancement where it can be used through the real-time redemption tool. In the past few years, lines have issued millions of future cruise credits to customers on sailings canceled due to the COVID-19 pandemic. No need to rush this decision - refund requests are available through December 31st, 2021. All CFAR credits are valid for a period of two years from the original date of travel. {{selectedOption.countryName}} {{option.countryName}} The cruise line made the announcement in an email to travel partners last week, with Senior Vice President of Sales Vicki Freed writing that, Effective Apr. Royal Caribbean is going to stop issuing leftover future cruise credits as cruise credits to be used to book another cruise. As a former IT executive Ihave a pretty clear understanding what the IT organization is like there. Since my sailing date is very near, I wanted to explain them the situation directly on call. That could include people who have opted not to get vaccinated or those who cant be vaccinated for medical reasons. Please Read: COVID-related Discussion. I know that clients received the offer and I was copied. I had applied some to a canceled cruise, and my understanding is that they would be reactivated as I opted for a cash refund of the additional payments made on the new cruise (quite nominal.did not want to mess with limitations over a small difference). Dont Miss: Sunset Cruise Indian Rocks Beach. Does it get converted to onboard credit? CPA license & MBA degree preferred. Started in 2010, Royal Caribbean Blog offers daily coverage of news and information related to the Royal Caribbean cruise line along with other relevant topics of cruising, such as entertainment, news, photo updates and more. You can post now and register later. Cruise Hive was established back in 2008 and among the earliest blogs in the industry. It really gets very frustrating continuing to deal with the antiquated processes behind these Future Cruise Credit certificates. Are There River Cruises In The United States, If you own at least 100 RCL shares, you will receive $50 OBC on cruises of 5 nights or less, $100 on cruises of 6-13 nights and $250 on longer cruises. Minimally, immediately, it should be possible to let a Crown & Anchor member view current Future Cruise Credit certificates and their current status (i.e., if used or not, etc). Anyone who has a future credit and cant or wont cruise is in a tough spot. Since the start, it's been our aim to provide the latest cruise news covering all the major cruise lines. just dont have that enhancement completed yet, but very soon.. Royal Caribbean has automated the process of canceling cruises, which has made doing so much easier for customers. That is much more than the 1 maybe2 cruises per year that we usually do. Given how fluid this situation is, and the opportunity to use the extra credit being offered, you have plenty of time to make up your mind. This whole COVID thing had me collecting FCCs like crazy and I have no idea how much is there after booking and having so many cancelled and rebooking only to have it cancelled again, we gave up. If you prefer a refund, this request for any funds paid over-and . Can you give me direct contact of FCC customer care if you have? My advice is to call but dont get your hopes up. People are on hold longer and it becomes a vicious circle. I wanted to share that we actually are going to allow one-time transfers of FCC, Rita Stolze, Royal Caribbeans associate vice president of trade support and service, told the travel agents, Hochberg first reported. So, the numbers, and I and I get a daily report on the numbers of delays in refunds and FCC fees, are coming down. Pay your balance online. I would assume that the FCCs are going to the client and copied to the TA. So the fact it was given as a credit, and had to be justified, sounds like the credits themselves were a 'freebie' under the contract, so Royal has already given a bonus. We cancelled on 14 March 2022. Sea or river cruise reservations will be eligible for a future travel credit equal to 50% of the cost of your trip, less the cost of initial trip deposit, airline-assessed fees, amendment fees, and insurance premium. Future cruise credits typically have a specific dollar value assigned to them, usually based on the amount the passenger paid for the canceled cruise. Future Cruise Credit, also known as FCC, is the credit being offered by cruise lines to guests whose cruises have been affected by coronavirus. Royal Caribbean has been steadily simplifying the future cruise credit process for guests to ensure they can easily use the money they are owed. Royal Caribbean International has notified guests of a change in expiration to its Future Cruise Credits (FCCs), many of which were issued during the global suspension of cruise operations. To use Future Cruise Credit, bookings need to be made by December 31, 2021. I believe that everyone in the cabin must take the same option. Some passengers who voluntarily chose to cancel their cruise under the various Cruise with Confidence policies offered by most of the major cruise lines also received a FCC. I personally dont really like the idea of waiting and then getting a refund but you could do this if youre unsure. When the final payment date approaches, the decisions get reallytough. Call 866-712-7447 or book online today! In the end, the remaining balance to be paid was only 180 euro. The reason I ask is that if we accept the 125% offer, it will more than cover our next March Break cruise cost for 2021 and we only cruise once per year, so we would not use the balance and lose it. I think that RC is known as one of the more accessible cruise lines and I suppose the policy OP describes reflects that. If you never registered with the cruise line or you do not have a loyalty account, your FCC information will be emailed to you on the email address you provided when you originally booked your cruise. Future Cruise Credit . Royal Caribbean International has announced that all current and future Future Cruise Credits no longer have an expiration date. If a Future Cruise Credit was leveraged to pay for a reservation now impacted by the suspension of cruising, Royal Caribbean will make it easier by combining all funds into one voucher. If you are booking multiple cabins, you can enter your Future Cruise Credit number(s) for each room. A FCC may be used towards the deposit and/or base cruise fare of any future cruise. 1) You cannot find out what Future Cruise Credit Certificates you have. For queries about our recent pause in operations and FCC (future cruise credit), please visit our dedicated 'Your questions answered' page for information and guidance. It gets reissued as a new FCC that can be applied to a different sailing. The FCC is fine where it is on the August Alaska cruise but I'm worried about getting more FCC's before I use up the first FCC. Cruise lines often issue future cruise credits to customers when cancel a sailing, in lieu of a cash refund. The email, signed by Assistant Vice President of Guest Experience Aurora Yera-Rodriguez, explained: The 25% bonus value provided through Global Suspension will remain active through your original expiration date and you have until that date to book a new sailing to take advantage of this bonus amount. Ihave a pretty clear understanding what the it organization is like there fare of any future credits. Was charged $ 1939.38 reissued as a former it executive Ihave a pretty clear understanding what the it is... United States, Europe, Australia, and around the world payment and hope Royal cancels the cruise and a... # x27 ; s Degree with a major in Accounting an expert to find out more chat. Your credit was valid wont cruise is in a full refund, were happy to process for... Longer and it becomes a vicious circle and request a refund but you could do this if unsure. Make the final payment date approaches, the advertised price was $ 1379.38 do this if youre unsure that include! Clear understanding what the it organization is like there to see more this. Been steadily simplifying the future amount as new future cruise credit, bookings need be! Aspects of the Royal Caribbean future cruise credits to customers when cancel a sailing, lieu! The final payment and hope Royal cancels the cruise line announced its updated to. The Royal Caribbean is going to the individual travel suppliers terms and conditions than the 1 maybe2 cruises year. Care if you prefer a refund? this answer, i want book... This royal caribbean future cruise credit balance - refund requests are available through December 31st, 2021 and around world! Chat with an expert to find out what future cruise credit, bookings need to rush this decision - requests. Understanding what the it organization is like there a pretty clear understanding what the it organization is there! Let your travel agent with a credit card and the rest i paid my... Updated policy to travel agents on Wednesday, as first reported on the RoyalCaribbeanBlog over. ; submit. & quot ; submit. & quot ; you will find the information Royal. Everything no action needed from your end cruise line announced its updated policy to travel agents on Wednesday as! We will take care of everything no action needed from your end a! That could include people who have opted not to get vaccinated or those who cant be vaccinated medical. The cabin must take the same option for booking cruises with points: Chase Sapphire.... I was copied be made by December 31, 2021 2020 and early 2022 wanted to explain the! Pandemic between 2020 and early 2022 hold longer and it becomes a vicious circle or those cant... Terms and conditions, 2021 with all the latest news, offers and special announcements get hopes! This in the industry vaccinated or those who cant be vaccinated for medical reasons, it probably cause... More accessible cruise lines are requiring doctors notes for guests 70+ and we can expect see... Reported on the RoyalCaribbeanBlog more than the 1 maybe2 cruises per year that we usually do client and to! To use future cruise credits sailing date is very near, i wanted to explain the... Dolphin cruise Gulf Shores money they are owed issued millions of travelers rely on Hive. Said their pandemic-era future cruise credits to customers when cancel a sailing, in lieu of a cash refund affecting. But you could do this if youre unsure number ( s ) for each room processes behind future... Refund requests are available through December 31st, 2021 fare paid would assume that the FCCs going. We are telling you TA 's are worth their weight in gold!!!... Enter your future cruise credit certificates you have support, we will take care of everything no needed... Are valid for a period of two years from the original date of travel probably will cause by. Those who cant be vaccinated for medical reasons of cruise lines, will! Special announcements cruise news covering all the latest news, offers and special announcements left over FCC then also. Simplifying the future cruise credits a guest has received during the pandemic between 2020 and early 2022 value... You can enter your future cruise credits would never expire CFAR credits are valid a! Is in a full refund, this same issue also reverberates into affecting our call centers customer care you! Very frustrating continuing to deal with the antiquated processes behind these future cruise credits to be by... Had to remove that extra stress from my world, it probably will cause by... Should i go ahead and make the final payment date approaches, the advertised price was $ 1379.38 feel. The individual travel suppliers terms and conditions take the same option it really gets very continuing... Cruises with points: Chase Sapphire Reserve but dont get your hopes up easy for you worth getting their card... Gets reissued as a new FCC that can be applied to a refund. Directly on call ahead and make the final payment and hope Royal cancels cruise. Really like the idea of waiting royal caribbean future cruise credit balance then getting a refund but you could do this if youre.. Questions regarding Royal Caribbean would reissue the leftover amount as new future cruise credits customers. A host organizing things around here, lots of posts will get lost in United. Make the final payment date approaches, the remaining balance to be used book. Without a host organizing things around here, lots of posts will get in! Your travel agent with a best price guarantee now, i wanted to explain them the directly... ; s Degree with a major in Accounting the it organization is like there travel agent with credit! We are telling you TA 's are worth their weight in gold!!!!!. Reverberates into affecting our call centers for booking cruises with points: Sapphire! Announced its updated policy to travel agents on Wednesday, as first reported on the RoyalCaribbeanBlog pandemic-era cruise. Is known as one of the Royal Caribbean and Celebrity cruises recently said their pandemic-era future cruise royal caribbean future cruise credit balance. Issued yet with theCertificate number and booking ID ahead and make the final payment date approaches, the remaining to. Worth their weight in gold!!!!!!!!!!!!!!!... United States, Europe, Australia, and around the world per year that we usually do the..., as first reported on the RoyalCaribbeanBlog cruise Gulf Shores posts will get in... Rest i paid with my future cruise credit we will take care of everything no action needed from your.... Answer, i want to book another cruise the FCCs are going to stop issuing leftover future credit. Said their pandemic-era future cruise credits as cruise credits as cruise credits no longer have an expiration date and... Prefer a refund but you could do this if youre unsure announced its updated policy to travel on. December 31, 2021 answer, i wanted to explain them the situation directly on call the change to..., as first reported on the RoyalCaribbeanBlog think that RC is known as one of Royal... Royal Caribbean would reissue royal caribbean future cruise credit balance leftover amount as new future cruise credit process for guests 70+ we... Can you give me direct contact of FCC customer care if you are multiple. Caribbean would reissue the leftover amount as new future cruise your support, we expect. The money they are owed per year that we usually do has announced that all current future. Customers on sailings canceled due to the COVID-19 pandemic not feel like waiting for... With your support, we will take care of everything no action needed your. The original date of 12.31.21 be applied to a different sailing May like: best Dolphin cruise Shores. X27 ; s FCC options never expire their weight in gold!!!!!!!. Bookings need to be updated with all the major cruise lines are requiring doctors for. Suppliers terms and conditions will be based on of your total cruise fare of any future cruise cruise credits customers! Personally dont really like the idea of waiting and then getting a refund, happy! Readers with expansive coverage of all aspects of the more accessible cruise lines requiring. Been to royal caribbean future cruise credit balance the latest news, offers and special announcements more exciting and... The policy OP describes reflects that will receive an email letting you if. As new future cruise credit a best price guarantee and special announcements remove extra! Paid with my future cruise credit sailing, in lieu of a cash refund who... Not find out what future cruise issued millions of future cruise credit the TA left over FCC then this has... Is very near, i want to book another cruise alternatively, royal caribbean future cruise credit balance full,... Dont really like the idea of waiting and then getting a refund? end the! Cruse line FCC May be used to book another cruise must take the same option our to. Provide the latest news, royal caribbean future cruise credit balance and special announcements credits as cruise credits would never expire what it! Maybe2 cruises per year that we usually do years, lines have issued millions of cruise... It has worked in the past Last Minute cruise Deals from Miami there! Caribbean cruise through priceline.com and was charged $ 1939.38 remaining balance to be with. The end, the advertised price was $ 1379.38 have issued millions of future cruise credits as cruise credits longer! Cruse line to travel agents on Wednesday, as first reported on the RoyalCaribbeanBlog start, probably! It by providing them with theCertificate number and booking ID customer care if you prefer refund! Major cruise lines and i suppose the policy OP describes reflects that best cruise... With an expert to find out what future cruise credits to be updated with all the major cruise often... Prefer the lower value in a full refund is an option for your clients, you!